Privacy Policy

Last updated: April 30, 2025

At Chambly Mazda ("we", "our", or "the company"), protecting your personal information is a top priority. This policy outlines how we collect, use, disclose, retain, and protect your personal data in accordance with Quebec's Law 25 and applicable Canadian laws.

Scope and Application

This policy applies to anyone who visits our website www.chamblymazda.com, uses our online services, or visits our dealership. By accessing the site or communicating with us, you consent to the collection, use, and disclosure of your personal information in accordance with this policy.

Privacy Officer

  • Name: Vincent Morin
  • Position: General Manager
  • Email: vmorin@chamblymazda.com
  • Phone: 450-658-6620
  • Address: 830 boulevard de Périgny, Chambly QC J3L 1W3

Personal Information Collected

A. On the Website

  • First and last name
  • Email address
  • Phone number
  • Information submitted via forms (requests, appointments, newsletter)
  • Vehicle preferences
  • IP address, technical data (browser type, device, etc.)
  • Browsing data: pages viewed, clicks, visit duration
  • Cookies, Google Analytics, Facebook Pixel, Microsoft Bing UET

B. At the Dealership

  • First and last name
  • Mailing address
  • Email address and phone number
  • Date of birth
  • Driver’s license number (and copy)
  • SIN (optional)
  • Financial information: employer, income, rent or mortgage, assets
  • Banking details (in some cases)
  • Vehicle information: VIN, mileage, insurance

Purposes of Collection

  • To process credit, financing or purchase requests
  • To schedule appointments or deliveries
  • To manage your customer file (service, warranty, recalls)
  • To send you relevant marketing communications (with consent)
  • To respond to your inquiries
  • To improve our website, services, and customer experience
  • To comply with legal, tax, or regulatory obligations (e.g., SAAQ, AMF)

Methods of Collection

  • Through electronic or paper forms
  • By phone or in person at the dealership
  • Via web analytics tools (Google Analytics, cookies, pixels)

Consent

We collect your personal information with your consent, unless otherwise permitted by law. By using our website or submitting information, you consent to its collection and use. You may withdraw your consent at any time by contacting our Privacy Officer.

Sharing with Third Parties

Your personal data may be shared only as needed with:

  • Financial institutions or insurance companies
  • Technical service providers (hosting, marketing)
  • Automotive manufacturers or contractual partners (with consent)
  • Government authorities when required by law

No personal data is transferred outside Quebec without a prior compliance evaluation. Contractual agreements ensure data confidentiality with third parties.

Retention and Security

Your information is retained as long as necessary for the purposes for which it was collected, unless otherwise required by law. We implement strict security measures:

  • Access restricted to authorized employees
  • Firewalls, antivirus software, secure passwords
  • Ongoing employee training
  • SSL encryption for online forms

Your Rights

You have the right to:

  • Access your personal information
  • Request corrections
  • Withdraw your consent
  • Request deindexing or deletion (as permitted by law)

To exercise your rights, contact our Privacy Officer using the information above.

Cookies and Analytics Tools

Our website uses cookies and third-party tools such as Google Analytics, Facebook Pixel, and Bing UET to:

  • Monitor site performance
  • Analyze audience behavior
  • Deliver targeted advertising

You can disable cookies in your browser. To learn more or opt out, visit the Digital Advertising Alliance of Canada, Google, Facebook, or Microsoft websites.

Third-Party Sites

Our site may include links to third-party platforms. These websites have their own privacy policies. Chambly Mazda is not responsi